A Complete Data Map
The Chain Now Knows Which Systems Hold Customer And Payment Data, How It Arrives And Where It Goes Next. Requests About Data Location, Whether From Regulators Or Customers, Are Answered From Records Rather Than Investigation.
Securing Customer And Payment Data Across An Omnichannel Retail Estate
- Cloud Security
- Data Protection
- Compliance Assurance
A Large Omnichannel Retail Chain Operating Stores And Digital Channels Nationwide.
The Chain Sells Through Physical Stores, Its Own Application And Marketplace Channels, With Loyalty Programmes Linking Customer Activity Across All Of Them. Payment Processing, Customer Records And Store Systems All Connect To Cloud Hosted Platforms That Grew Alongside The Retail Footprint Itself.
Company Profile
- 620+ Stores Nationwide
- 24M+ Loyalty Members
Problem Statement
Customer Data Spread Across Systems Nobody Had Mapped.
CHALLENGES FACED
As Digital Channels And Loyalty Programmes Expanded Alongside The Store Network, The Chain Encountered Several Challenges: With Customer And Payment Data Flowing Between Many Systems And Partners, Nobody Held A Complete Map Of Where It Went.
Mapping Customer Data
No Record Existed Of Which Systems Held Customer Records Or Why.
Controlling Partner Access
Marketplace And Logistics Partners Held Integrations Granted Years Earlier.
Meeting Compliance Obligations
Payment And Data Protection Requirements Were Addressed Separately By Different Teams.
Existing System : Data Flowing Between Systems Added Over Years
Customer, Loyalty And Payment Data Moved Between Store Systems, Cloud Platforms, Analytics Tools And Partner Integrations Added As Each Channel Launched. Access Granted For A Specific Project Frequently Remained Long After The Project Ended, And No Single Team Held A View Of The Whole Data Landscape.
Result :
A Data Estate The Business Understands.
Customer And Payment Data Flows Are Now Mapped, Classified And Governed By Documented Retention And Access Rules. Partner Integrations Carry Defined Scopes And Review Dates Rather Than Persisting Indefinitely, And Payment And Data Protection Obligations Are Addressed Through One Control Set Instead Of Separate Efforts By Different Teams.
100%
Data Flows Mapped
74%
Partner Access Reduced
02
Frameworks, One Control Set
96%
Findings Remediated
Discovery Established Where Customer And Payment Data Actually Resides Before Any Control Was Designed. Data Was Then Classified By Sensitivity, Access Rebuilt Against Documented Business Need, And Payment And Privacy Requirements Consolidated Into One Control Set Owned By A Single Accountable Team.
Our Approach: Map The Data, Then Govern The Access
IMPACT & RESULTS
TECHNOLOGIES - TOOLS USED
Data Discovery And Classification Tooling Maps Customer And Payment Data Across Cloud Platforms And Store Systems. Posture Management, Identity Governance And Encryption Controls Apply Above It, While Evidence Automation And Compliance Mapping Report Control Operation Against Both Payment And Data Protection Obligations.
- Data Discovery & Classification
- Cloud Security Posture Management
- Identity & Access Governance
- Partner Access Reviews
- Encryption & Key Management
- Tokenisation
- Data Retention Controls
- Audit Evidence Automation
- Compliance Framework Mapping
- Vulnerability Management
- Security Dashboards
CONCLUSION
Retailers Rarely Lose Control Of Customer Data Deliberately; They Lose Track Of It One Integration At A Time. Mapping Every Flow Before Designing Controls, Then Governing Access Against Documented Need, Gave The Chain Something Compliance Programmes Alone Never Deliver - Actual Knowledge Of What It Holds And Who Reaches It.
