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US MEDICAL SUPPORT (VOICE OUTBOUND US PROCESS)

  • Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship.
  • Follows up with customer via telephone following initial sales contact.
  • Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
  • Consistently meets departmental sales goals.
  • Continued product education to better service customer calls
  • Maintains accurate daily record of sales in sales tracker.

    ·         Excellent communication skill with fluency in English.

    ·         Ready to work in night shifts.

    ·         Ready to relocate.

    ·         Work Location: Infopark - Kochi

    ·         Cab Facility Available.

     

  • One or more years’ experience of Telesales in a high volume fast, paced environment
  • Strong customer service and telesales skills
  • Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment
  • Ability to manage sensitive and critical client information
  • Excellent verbal and written communication skills
  • Problem solving and decision making skills
  •  Superior closing skills

Graduates or above/Fresher’s or experienced.

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