Technical Support Assistant - IT
• Domain, SSL, payment gateway and email Management (Registration, Renewal).
• Collecting requirements/updating from Clients in both website and Desktop applications.
• Complete detailed reports listing requests for technical assistance.
• Providing client support to solve issues in both Website and Desktop applications.
• Act as the initial point of contact for domain or website related concerns from clients.
• Invoice generation for clients and follow up.
• Plesk and C-panel management.
• Maintain a working log detailing updates, as well as the date of completion.
• Meetings with clients to analyse, troubleshoot and diagnose issues.
• Escalate issues to concerned team and follow up till the resolution of ticket
• Ability to prioritize and manage several milestones and tasks efficiently
• Comfortable working in and assisting others through company help desk software’s.
• A bachelor's degree in computer science or related technology field is preferred.
• Time-management skills and the ability to establish reasonable and attainable deadlines.
• Excellent Communication and interpersonal skills essential when communicating with customers and clients.
