Team Leader

  • Ensure that agreed service levels and targets are met.
  • To reduce complaints, implement a proactive dispute resolution process and early warning signals.
  • Conducting RCA of complaints to identify gaps in collections and tracking their closure.
  • Ensure employee commitment and ability through focused collection routines by leading, coaching, and developing employees
  • Identify low performers and give them proper guidance to improve their performance.
  • Assure quality and provide appropriate feedback on all calls made by the entire team.
  • Weekly team reviews and monthly authority reviews should be conducted.


    • Publication of reports as well as pending reports, productivity reports, rosters, out of TAT cases, allocations, and providing required data as necessar
  • Should have proven experience in the similar collection profile.
  • Experience required for 6 months to 1 year as a Team Leader.



  • DRA certification should be there. (Else need to take DRA Certification within 2 months of joining)
  • Graduation in any discipline.


Apply Now

Getin Touch

  • *verify captcha
Facebook Twitter Instagram Linkedin Pinterest Youtube