aabasoft

Outbound Contact Center

Aabasoft is a business outsourcing partner who can understand and act accordingly to help for running a business remotely keeping all international standards. We ensure Seamless delivery of services to our customers around the globe.

Good customer experience has become the least criteria in outsourcing but Great customer service is achieved by a few, and what makes Aabasoft exceptional is its uniqueness in servicing with the WOW-Factor.

Aabasoft relentlessly innovates and enables your services to achieve results beyond expectation. It is just not about remaining loyal to our clients we help them claim new horizons of success.

Aabasoft has experience of more than a decade in providing business services to renowned clients across the globe. We have built successful partnerships with companies, delivering quality controlled, cost effective-solutions on time. We strongly believe that technology goes hand in hand with expertise to create superior value for its clients.

Our core business is to help you establish a high-performance yet cost effective contact center. Our agents are fully bilingual, bi-cultural, well-educated and have expertise in a wide array of business functions and industries.

Building a career with Aabasoft is something stupendous, we look forward to work with people who are passionate with a willingness to go that extra mile. We are providing a professional environment to grow and succeed with continuous training to our people who are known us our backbones. They are getting trained in next generation technology, communication skills, client service, Marketing etc. In total a complete package with Money, Knowledge and Fame. Apart from everything like technology, jargons and all, we do business with real people. Our clients don't just buy a product or service, but a new Relationship. We believe that our people don't just work for career growth and perks, but for the Aabasoft family. We don’t just add clients and workforce to our family but new Members.

Lead Generation

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Customers or customer base is the primary existence of any industry. This is one planned area where any business should be concentrating more than any other areas. Aabasoft is specialized and mature in the lead generation business for years. It is believed 50 percent of the work is done when the required customer base is done.

We target on the interested categories according to the demand of the client. The targeted list is properly studies by analysis and market research. The list is then made out by expertise and use of online and social marketing. This is not like cold calling from a blind base. The interested list is called out after the product is studied. The customers are given proper guidance on the product or the service the client intends to sell, customers who would like to carry forward are separated and details are arranged. This is done by professionals who are experienced for years in the same.

Aabasoft has always proved the conversion of the leads, which is 3 times the total conversion ration than the market standard. We have had clients International and domestic who have been dealing for 5 years and more. Reports of the leads and conversion are generated and shared for a better understanding and analysis. This is the major reason why clients specifically ask for leads generated by Aabasoft. Constant market research, professional calling campaigns, outstanding conversion, excellent quality with most advanced technology helps us retain the foremost position in the lead generation business.

Data Verification/List Cleaning

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Data verification or list cleaning is the pre-process of Lead generation. Some clients have products or services dealt by in-house sales team. These activities may vary specifications quite often so the core activity is preferred to be handled by the in-house team rather than out sourced. Finding customers from a raw list is very hard and too much time consuming which may eventually affect the productivity of the business due to the low customer base building.

Aabasoft provides a solution for this problem by increasing the productivity of the in-house and in turn increasing the business for the client. The raw list provided by the client is called out by our outbound team and the interested base is segregated. This base is passed on to the in-house team by live transfers or shared real time. So now the in-house team is only calling interested customers which eventually lead to huge conversion and more business in lesser time. This is a proved design and adopted by many clients resulting in huge success for many years.

Surveys and Market Research

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Surveys and Market Research is the most important component of a business strategy. Market research helps maintaining the competitiveness over competitors and the improvement on the products or services.

Aabasoft provided excellent resources to analyze and understand. Our team does surveys of existing customers and new customers. Surveys helps a lot in understanding the success of a product or a service, based on the same changes in the product or the service can be made and the also the product or service can be made publically know through strategies. Existing customers and expecting customers are both contacted through many means like calling, SMS campaigns and missed call campaigns. Their interest and curiosity in the product or the service is improved and reports are made on the basis of feedbacks. Reports, graphs, analysis and Voice of customers have done wonders for our clients, where they are able to sell their products or services the way customers want it.

Outbound Appointment Services

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Aabasoft has got the finest team for the outbound activities, international or domestic. Appointment setting by out calling is productive service where the direct sales person or the technician of the product or service will not have to convince from the beginning.

The Outbound Team calls the set of the leads from which the inquiry came or what is provided by the client. The interest of the customer is calculated and appointment is fixed by looking into the slots available for the employees. Proper coordination is done to get the maximum convenient time for the customer planning it with the available time slots. The appointments are fixed and updated live to the sales agents or technicians prior to their shifts to manage properly. A well maintained system is maintained and the process is handled and overlooked by professionals where you do not miss anything.

Outbound Customer care services

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Customer care is the most important service made available by clients to their customers and to inquiries. Aabasoft provides unique facilities to ensure the best customer care support.

There has always been the ideas and working for an Inbound customer care operation. It is not of much where outbound customer care works. Clients may not want their customer waiting on line long or going through IVR session to reach to tell their problems. Customers have been given options of logging their queries online and providing their contact. Customers will be given callbacks by our Outbound agents resolving their queries. The concept of missed call service is also done where the customer needs to give a missed call to the dedicated number and the agents call back addressing the queries.

Upselling and Cross Selling

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Upselling and Cross selling are services which go along with customer care services or lead generation or also can be done straight. Upselling and cross Selling has its importance as long as a client has plans of improving their products and services, this is obvious change as to maintain competitiveness in the market and satisfy customer needs.

Aabasoft provides specialized agents who are cross trained professionals who can handle upselling and cross selling along with other activities. This activity done will not only promote the new products and their sales but also improve the level of customer satisfaction when they are not happy with a previous product or service. This has always been a tool for customer retention and greater satisfaction.

Soft Sell Calling

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Soft Sell calling is not particularly is service as given. This is an advantage provided by Aabasoft in all its services. Soft Selling is mainly focused on the relationship building aspect of sales and services. Unlike hard selling we do not put psychological pressure to convince potential buyers, as they may turn aggressive if it happens to be an issue with the product or service later. Instead of the hard ways, passive methods are adapted to show them that we have the solutions what they need.

The advantages of soft selling are many, the retention of these customers are not hard, they percentage of them referring other customers is likely 100%, the greatest part is they are willing to be with the business even without media advertising.

Medical Reminders

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This is a very sensitive process of reminding customers about their medication on time and their doctor visits. We act as a personal care taker.

There are a lot of people for whom medication has become a part of their daily routine. They have to be reminded well on their daily medicines and visits to doctor. These are done for individuals or for medical clients and their customers. All these medical patients have self alert systems in case of medical emergency. Their works are monitored and maintained to save life.

Aabasoft has always looked forward to overcome with reminders, the so called medical forgetfulness better known medications non-compliance or non-adherence.

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