aabasoft

Chat And Email Services

Chat and Mail integrated services

Email service is a system for sending messages from one individual to another via telecommunications links between computers or terminals using dedicated software. Email is also called Electronic Mail. Today's email systems are based on a store-and-forward model. Email servers accept, forward, deliver, and store messages. Neither the users nor their computers are required to be online simultaneously; they need connect only briefly, typically to a mail server, for as long as it takes to send or receive messages. Chat is a type of communication, In this the two system are get connected in a network through this network they can communicate. Chatting is the capability of exchanging personal messages on a computer network .It can be done between two persons also in a group. The conventions of chat systems include special items of jargon, generally abbreviations meant to save typing, which are not used orally. It include Inquiry Handling, Product Support, Order Taking. Inquiry Handling is the way of inquiry has changed over the time. Customers are all time bound in their activities and do not like hanging on the call and going through IVR and other for certain inquires. Quick and fast response is what they demand. Customers prefer putting an inquiry chat in the web, this can be done in between meetings and other conversations. Product support service usually happens over the phone. But there are queries which are very short. The customer need not be on line for a long time to get the resolution. They can enter their option in chat. Order Taking easy ways of just putting in the order number to know the status now

Inquiry Handling

The way of inquiry has changed over the time. Customers are all time bound in their activities and do not like hanging on the call and going through IVR and other for certain inquires. Quick and fast response is what they demand. Customers prefer putting an inquiry chat in the web, this can be done in between meetings and other conversations. The inconvenience of the taking the phone dialing and standing out is avoided. Once a reply is found the customer can make up his mind to go ahead with the chat. This is found to be most convenient very clear. Aabasoft provides instant availability to handle all queries and in a much professional way so that the customer feels like sticking on. The same applies to email queries also where the customer relies on an email conversation for future response.

Product Support

Product support service usually happens over the phone. But there are queries which are very short. The customer need not be on line for a long time to get the resolution. For example to find the reset option on a product, the customer has to dial the toll free, wait in queue, get to an operator, verify his details and then shoot his query. ISN’T THIS LONG. Where in chat or email the customer has to put in” I use this product and where can I reset it”, done! the solution is received on a click. Aabasoft provides any time assistance round the clock for all queries on the client product and services.

Order Taking

Order taking and tracking has become a simple process once integrated with Web chats and mails. The process for tracking an order was to visit the tracking site and then contacting the delivering agency which was time consuming and tedious. This has changed to easy ways of just putting in the order number to know the status now. Businesses have become more productive as order taking, tracking have all been simple and faster. Aabasoft provides experts who can handle queries, take orders, convert sales and track orders simultaneously. This resolves a large question and helps dominate in the service.

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